Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions our customers ask. If you don’t find the answer you’re looking for, feel free to reach out to us directly at [email protected].
1. What products do you sell?
We offer a wide range of high-quality jewelry including rings, bracelets, necklaces, and earrings. Our collection is designed to cater to different styles, from classic to contemporary, so you’ll find the perfect piece for any occasion.
2. How do I place an order?
To place an order, simply browse our products, select your desired item(s), and click “Add to Cart.” Once you’re ready, proceed to checkout, where you’ll provide your shipping and payment information. After your order is confirmed, you’ll receive an email with your order details.
3. What payment methods do you accept?
We accept a variety of payment methods including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that customs duties and taxes may apply for international orders, and these are the responsibility of the customer.
5. How long does it take for my order to arrive?
Orders are processed within 1-2 business days. Shipping times depend on the shipping method selected at checkout:
- Standard Shipping: 3-6 business days
For international orders, delivery times can vary.
6. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We process orders quickly, so we may not be able to make changes once your order has been shipped.
7. Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for an additional fee.
8. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website.
9. What is your return policy?
We accept returns on most items within 30 days of receipt. Items must be unused, unworn, and in their original condition, including packaging. For detailed information, please review our Return & Refund Policy.
10. My jewelry is damaged or I received the wrong item. What do I do?
We apologize for any inconvenience caused! If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the item. We’ll resolve the issue as quickly as possible by offering a replacement or refund.
11. How do I care for my jewelry?
To keep your jewelry looking beautiful, we recommend:
- Avoiding contact with water, lotions, or perfumes.
- Storing your jewelry in a dry, cool place when not in use.
- Cleaning your jewelry with a soft cloth to remove dirt or oils. For specific care instructions, please refer to the product details on the individual product page.
12. Do you offer warranties on your jewelry?
Yes, we offer a warranty on all our jewelry against defects in material or workmanship. If you believe your item is faulty, please contact us within 30 days of receiving your order, and we will arrange a repair or replacement.
13. Can I customize a piece of jewelry?
Currently, we offer a selection of ready-made pieces but do not offer custom jewelry services. However, we are constantly expanding our collection, so be sure to check back for new designs!
14. How can I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team at [email protected]. We’re here to help!
15. Do you offer discounts or promotions?
Yes, we occasionally offer discounts, sales, and promotions. Be sure to sign up for our newsletter to receive updates on exclusive offers, new arrivals, and more.