At Kallyrell, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your jewelry, we offer a clear and straightforward refund process. Please review the details of our refund policy below.
Returns and Refunds:
- Eligibility for Returns:
We accept returns on items within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition, including the packaging. - Non-Returnable Items:
Certain items are not eligible for return, including:- Custom or personalized jewelry
- Gift cards or store credits
- Sale or clearance items (unless faulty)
- Return Process:
To initiate a return, please contact our customer support team at [email protected] with your order number and the item you wish to return. We will provide you with detailed instructions on how to return your product. - Return Shipping Costs:
The customer is responsible for return shipping fees, unless the item received is damaged, defective, or the wrong item was shipped. We recommend using a trackable shipping service or purchasing shipping insurance for your return. - Refund Processing:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that it may take additional time for the funds to appear in your account depending on your bank or credit card provider.
Exchanges:
- If you’d like to exchange your item for a different size, color, or style, please follow the same return process outlined above. Once we receive your return, we will send out the exchanged item as per your request.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number, photos of the damaged item, and a description of the issue. We will provide a full refund or send you a replacement, depending on your preference.
Late or Missing Refunds:
- If you haven’t received your refund after the specified processing time, please first check your bank account or credit card statement for any pending transactions.
- If the refund still isn’t showing, please contact your payment provider. If you’ve done all of this and still haven’t received your refund, please reach out to us at [email protected] for assistance.
Changes to Our Refund Policy:
We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.